Last updated: 2026
Welcome to AlponAI. By communicating with our business through Instagram Direct, WhatsApp, or navigating our website, you agree to comply with and be bound by the following Terms of Service. Please review these terms carefully.
Our customer support and sales operations on Meta platforms (WhatsApp, Messenger, Instagram) are heavily automated through Artificial Intelligence. While we strive for accuracy, the AI may occasionally generate inaccurate responses ("hallucinations") regarding product pricing, availability, or store policies. AlponAI reserves the right to honor or refuse any transaction, and we hold no liability for miscommunications originating from our automated systems.
All orders facilitated via our AI Chatbot are considered draft orders until formally processed by our backend system. The AI cannot securely collect credit card information directly in the chat. You will be provided with secure, external payment links. Do not share sensitive payment information within the chat interface.
This service is powered by the official Graph API and WhatsApp Business API. However, AlponAI and its associated algorithmic bot services are not endorsed, certified, or otherwise legally affiliated with Meta Platforms, Inc. Your use of WhatsApp and Instagram is governed by their respective independent Terms of Service.
When interacting with our automated systems, you agree not to submit prompt injections, malicious scripts, abusive language, or any materials that attempt to break or reverse-engineer the underlying logic of the chatbot. We reserve the right to permanently block users who engage in abusive behaviors towards our systems or human staff.
AlponAI shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our AI chat services or website.