Privacy Policy

Last updated: 2026

AlponAI operates this store and website, including all relevant information, content, features, tools, products, and services, to provide you, our customers, with a personalized shopping experience ("Services"). AlponAI is powered by Shopify, Instagram, and WhatsApp, which enable us to provide you with the Services. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and shared as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that reveals your identity or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has portions of your identity obscured so as not to reveal your identity or that cannot be reasonably linked to you. We may collect or process the following categories of personal information, including inferences from your personal information, depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law:

• Contact information, for example, information such as your name, address, billing address, shipping address, telephone number, and email address.
• Financial information, for example, information such as credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information, for example, information such as your username, password, security questions, preferences, and settings.
• Transaction information, for example, information such as items you add to your cart, wish list, purchase, return, exchange, or cancel, and your past transactions.
• Your communications with us, for example, information you share with us when submitting a customer support request.
• Device information, for example, information about your device, browser or network connection, IP address, and other unique identifiers.
• Usage information, for example, information relating to your interaction with the Services, such as when and how you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, for example, when you create an account, visit or use the Services, contact us, or otherwise provide us with your personal information;
• Automatically through the Services, for example, from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, for example, when we use service providers to provide certain technologies or when they collect or process your personal information on our behalf;
• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

• Providing, Personalizing and Improving the Services: We use your personal information to fulfill our contract with you, process your payments, ship your orders, remember your preferences and interests, send you notifications about your account, process your purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to share reviews, and create a personalized shopping experience such as product recommendations based on your purchases. Using your personal information to better personalize and improve the Services may also fall under this purpose.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes (for example, to send you marketing, advertising and promotional communications via email, text message or mail) and to show you online advertisements for products or services on the Services or other websites based on your previous purchases or add-to-your-cart and other activities on the Services.

Automated Processing & AI Integration

In order to provide 24/7 customer support and a seamless shopping experience via WhatsApp and Instagram Direct Messages, your messages are processed by automated Artificial Intelligence (AI) systems. By messaging our connected business accounts, you consent to your message metadata and content being processed by our AI algorithms solely for the purpose of understanding your request, checking inventory, and generating a relevant sales or support response. We do not use your private communications to train public AI models.

Data Retention & Your Rights (Data Deletion)

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. As per Meta's Platform Data policies, you have the right to request that we delete the personal information and message data we hold about you. To request full data deletion, please visit our Data Deletion Instructions page or contact us directly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at destek@modamasal.com (or your official business email).